Sompurno Pharmacy (“Company”, “We”, “Us”, “Our”) operates the mobile application Sompurno Pharmacy and the website https://sompurnopharmacy.in.
This Privacy Policy explains how we collect, use, store, protect, and handle your personal information when you use our services. Your privacy and data safety are extremely important to us. By using our App or Website, you agree to the terms described below.
1. Information We Collect
We collect the following types of information to provide medicine delivery, customer support, doctor booking, lab test booking, and related healthcare services.
A. Personal Information
Full Name
Mobile Number
Email ID
Address & Location (for delivery and service availability)
Date of Birth (optional)
Emergency Contact (optional)
B. Health & Medical Information
Uploaded prescriptions
Medicine order details
Doctor or lab test preferences
Symptoms or notes shared voluntarily
(We collect only the minimum required medical information to process your order.)
C. Device & App Usage Data
Android device information
IP address
App usage analytics & Crash logs
Cookies (website only)
D. Communication Data
WhatsApp chats (only the messages you send to us)
In-app support messages
Call record metadata (NOT call audio)
2. How We Use Your Information
Medication & Healthcare Services
Process your medicine orders & Verify prescriptions
Suggest alternative medicines (when required)
Schedule delivery timings
Customer Support & Account Management
Respond to queries & Resolve issues
Provide updates about your order
Doctor & Lab Test Booking (App Feature)
Book appointments & Confirm test schedules
Provide reports or status updates
Service Improvement & Safety
Improve app performance
Detect fraud or misuse
Comply with medical & legal guidelines
Marketing (Minimal & Non-spam)
Send order updates
Inform about app features or offers
Notify service-area expansion
You can opt out of promotional messages anytime.
3. How Your Information Is Stored & Protected
We follow industry-standard security practices:
Data Storage
Secure cloud servers
Encrypted storage for prescriptions
Limited access only to authorized staff
Data Protection Measures
SSL encryption on website
Secured app API communication
Restricted access for sensitive health information
Regular security audits
We never sell or rent your data to any third party.
4. Sharing of Information
We only share personal data when required for providing services:
A. Delivery Partners (Sompurno Sathi)
Shared: Name, Address, Order ID, items for delivery Not Shared: Your medical history or sensitive notes
B. Healthcare Partners (Doctor & Lab App Services)
Shared: Test booking info, appointment details Not Shared: Your full medical records
C. Legal Compliance
We may share data if required by Court order, Police/Health authorities, or Legal obligations.
D. Third-Party Services
We use trusted service providers for App analytics, Push notifications, and Map services. Each partner follows strict data protection standards.
5. Prescription Handling Policy
Uploaded prescriptions are reviewed only to dispense correct medicines
They are never shared, sold, or publicly disclosed
Deleted permanently on customer request
6. Children’s Privacy
Our services are not intended for users under 18 without parental supervision. We do not knowingly collect data from minors.
7. Data Retention
Order & delivery records: up to 3 years
Account details: until your account is deleted
Prescriptions: 6–12 months unless required for legal compliance
You may request deletion at any time.
8. Your Rights
You have the right to access, update, delete, or withdraw consent for your data. For any request, contact us at: care@sompurnopharmacy.in
9. Links to Other Sites
Our app/website may contain links to external websites (e.g., Google Play Store). We are not responsible for their privacy policies.
10. Changes to This Privacy Policy
We may update this policy occasionally. Any changes will be posted on this page with a new “Last Updated” date.
11. Contact Information
If you have questions or requests regarding this Privacy Policy:
