Contact & Grievance Redressal Policy

Last Updated:

At Sompurno Pharmacy, we are committed to providing a transparent, safe, and reliable experience for all users of the Sompurno Pharmacy Mobile App, www.sompurnopharmacy.in, and www.sompurnopharmacy.com.

This policy explains how users can contact us for general queries and how grievances will be addressed under Indian regulations, including the Digital Personal Data Protection Act (DPDPA) 2023.

1. Customer Support – General Queries

For order-related questions, app support, delivery issues, or product information, you may contact us:

Email: care@sompurnopharmacy.in
Call/WhatsApp: +91 7044844841
Support Hours: 9:00 AM – 9:00 PM
Address: Ichapur, Shyamnagar, North 24 Parganas, West Bengal – 743144

We aim to respond to general support inquiries within 24 hours.

2. Grievance Redressal Mechanism

If you have any complaint, dispute, or concern regarding Incorrect delivery, Prescription issues, App/website errors, Privacy/data misuse, Staff behavior, Payment/refund concerns, or Service dissatisfaction, you may file a grievance under our formal redressal process.

4. How to File a Grievance

To ensure faster resolution, please provide:

• Full Name
• Registered Mobile Number
• Order ID (if applicable)
• Description of the issue
• Date and time of the incident
• Screenshots or photos (optional but helpful)

Send your grievance to grievance@sompurnopharmacy.in or WhatsApp +91 7044844841. You will receive an acknowledgment within 48 hours.

5. Privacy & Data Protection Complaints

For concerns related to personal data (data misuse, unwanted messages, account security, personal info handling), please mention “Privacy Complaint” in the subject line. We adhere to Indian DPDPA 2023 guidelines.

6. Escalation Process

If you are unsatisfied with the initial resolution, you may escalate:

7. Limitations

We may not address grievances that are Abusive, threatening, or inappropriate; Anonymous; Related to issues outside Sompurno Pharmacy services; Already resolved and closed; or Duplicate submissions.

8. Changes to This Policy

We may update this policy from time to time. Updates will be posted with a new “Last Updated” date. Continued use of our app/website means acceptance of changes.

9. Contact Information (Quick Access)

Customer Support Email: care@sompurnopharmacy.in
Grievance Email: koushikshaw@sompurnopharmacy.in
Phone/WhatsApp: +91 7044844841
Address: Ichapur, Shyamnagar, North 24 Parganas, West Bengal – 743144